Customer story: How TrackR pixel saved me time and money at the car dealership
Thanks to our TrackR Insiders community, we have heard first-person accounts of the innovative ways our customers are using their TrackR Item Trackers including placing them on beloved pets, TV remotes – even house slippers!
One of our TrackR Insiders was kind enough to share his story about how TrackR has helped him in his daily life. Check out Bill’s story.
After the unsettling experience of losing my keys, I bought a replacement key fob and gave it to the service department to program the fob to my car. Turns out they connected both of my fobs together to a single ring for convenience, and had lost them!
The service manager wanted to just give me two new fobs, but I stressed out a bit, thinking about how long it had taken to buy, cut, and wait for the programming of the new fob, as well as all the other things I had on that key ring!
“I suddenly became calm and said I had a TrackR pixel on my key ring, so I can methodically search the car lot and find my keys.”
Right then, I remembered that I had the new TrackR pixel on the key ring. I suddenly became calm and said that I had a TrackR pixel on my key ring, so I can methodically search the car lot and find my keys.
A service employee went with me – it turns out he owned about six TrackR Item Trackers on different items, but had never interacted with them. As a TrackR Insider, I gave him a few tips, such as checking the batteries every few months and opening the app every few days.
“I had been saved from what would have been a devastating second loss of my key ring within one year.”
As we got to the last area of the lot, I got a signal from the TrackR pixel in a service bay. As I was looking around the area, filled with parts, I tapped the button in the TrackR app to ring the TrackR pixel attached to my keys. I immediately heard the tone, and I found the key fobs buried between the front seats of the truck.
Apparently, the person that moves the cars around the lot had inadvertently dropped them between the seats. I had been saved from what would have been a devastating second loss of my key ring within one year.
I am sure someone would have eventually found my fobs, but being able to find them myself right then, that day and get the programming finished while I was there, felt like a miracle. Looking back, it is hard to describe the elation that I felt that day, when the TrackR pixel’s button turned green on my app.
– Bill J.
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